Robert Plotkin

Robert Plotkin

I run a law firm that relies heavily on clear and detailed written procedures to provide services to our clients effectively, efficiently, and accurately.  Avi has tackled many of these complex procedures to create procedure manuals for us that are clear and detailed while also being easy to follow, all with minimal work on our part.  She doesn’t just capture what we’ve told her accurately; she also gives careful thought to organizing and formatting the documents in a way that will make them as easy to use as possible.  We use the procedure manuals that Avi has written every day in our most common routines and they not only help us get the job done for our clients more efficiently, they help me, as the business owner, sleep easy at night knowing that everyone in my company knows how to execute our critical procedures the right way every time.  I will continue to turn to Avi to create our procedure manuals as my business grows.